H3c-technologies H3C SecPath F5000-A5 Firewall User Manual download pdf (Page 82)

Symptom 3

Symptom

The ALM LED is steady on or flashing, which indicates that the firewall is faulty.

For example, the ALM LED is on when the system is over-temperature. In this case, the system displays the

following error message:

%Jun 25 14:38:45:444 2007 H3C DRVMSG/3/TempCritical:

CPU temperature critical in Slot 3, index is 1.

Solution

Examine the messages displayed on the configuration terminal and the software management tool, such

as the system temperature and module voltage alarms.

If the cause cannot be located in the previous step and the problem persists, record the above

information, and contact your local sales agent.

Service module failures

Symptom 1

Symptom

The RUN LED of the service module is off, which indicates that the service module is powered off or faulty.

Solution

1. Verify that the firewall is powered on.

2. Verify that the service module is plugged in a right slot (slot 1 through slot 4).

3. If the service module is plugged in a right slot, you can be sure that the service module is faulty. In

this case, executing the display version command displays the following error message:

Slot3:

The Board is present, state is unknown

If the cause cannot be located in the previous steps and the problem persists, contact your local sales

agent.

Symptom 2

Symptom

Twenty minutes after the firewall is powered on or the service module is plugged into the firewall, the

RUN LED still fast flashes at 8 Hz, which indicates that the service module application program fails to

start or the service module is faulty. In this case, the service module is in position. If you enter the display

version command, the system displays the following error message:

1 2 ... 77 78 79 80 81 82 83 84 85 86 87 ... 120 121

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H3c-technologies H3C SecPath F5000-A5 Firewall User Manual Page 82