H3c-technologies H3C Intelligent Management Center User Manual Page 335
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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3. Enter the MAC address of the client in the query box, in xx:xx:xx:xx:xx:xx format.
4. Click the query icon .
The Configure Troubleshooting Parameters page appears.
5. Set troubleshooting parameters.
To troubleshoot the real-time access process, select Real Time for the Configure Time field. To
troubleshoot the history access process, select History for the Configure Time field.
If you select History, you need to configure a start time and an end time for the troubleshooting
process.
{ Start Time—Click the field next to Start Time to select the start time from the calendar that
appears.
{ End Time—Click the field next to End Time to select the end time from the calendar that
appears. The end time must be later than the start time, and the interval between the start
time and the end time cannot exceed 24 hours.
NOTE:
W
SM does not collect the syslo
g
s sent by the AC until the troubleshootin
g
function is enabled on
the AC. If you troubleshoot the access process for a history period during which the
troubleshooting function is disabled on the AC, the Troubleshooting Conclusion and User
A
ccess Troubleshooting Information areas display no contents.
If a client that is not in the client list fails to access the WLAN, the troubleshooting page does
not display the NQA information, so you do not need to enter the IP addresses of the website
and the servers.
6. Click Start Troubleshooting.
The troubleshooting page appears.
7. View the access status of the client.
The Troubleshooting Conclusion area displays the real-time access status of the client based on
the syslogs. You can analyze the failure reason with the access status and recommendations.
8. Modify the recommendations.
After the problem is solved, you can record the troubleshooting process in recommendations for
future reference.
To modify the recommendations:
a. Click Stop at the bottom of the page.
b. Stop the troubleshooting process before modifying the recommendations. HP recommends
not modifying the recommendations until the problem is solved.
c. In the Troubleshooting Conclusion area, click Modify Recommendations.
d. The Modify Recommendations window appears.
e. Enter recommendations in the field.
f. Click OK.
9. View access troubleshooting information.
The User Access Troubleshooting Information area displays all syslogs related to the AP with
which the client tries to associate. You can analyze the failure reason based on the syslogs.
You can filter troubleshooting syslogs by Level and Detailed Description.
- Preface 3
- Obtaining documentation 5
- Technical support 5
- Documentation feedback 5
- Content 6
- Fast WLAN deployment 24
- Wireless resource management 24
- Wireless service alarming 25
- View management 25
- Wireless topology management 26
- Automatic network planning 27
- RF management 27
- Spectrum guard management 27
- Wireless location management 28
- Energy policy management 28
- Wireless service report 29
- Configuration management 29
- WSM installation 30
- WSM licenses 30
- HP IMC licenses 31
- During the trial period 32
- After the trial period 33
- NOTE: 34
- 2 WSM home page widgets 35
- AP Bandwidth – Today 36
- AP Model 36
- Reasons for Assoc. Failures 37
- Client Distribution 37
- Channel List 38
- Radio Type List 39
- Interference Detection Count 42
- Rogue AP And Rogue Client 43
- SSID Rate Trend Graph 43
- BottomN Channel Quality APs 45
- TopN AP Traffic – Today 45
- TopN APs by Assoc. Failures 46
- TopN APs by Clients 47
- TopN Locations by Clients 48
- TopN SSIDs by Clients 49
- Client Count – Today 49
- AP Threat Level Statistics 50
- Detection Information 51
- Wireless Alarm 53
- WLAN List 54
- 3 WLAN overview 55
- Resource Statistics 56
- Fit AP resource statistics 57
- Fat AP resource statistics 57
- Total Clients 58
- Total Clients by client type 59
- Total Clients by vendor 59
- Client Count 60
- Viewing the TopN clients 61
- Fit AP Model 62
- AP Bandwidth 63
- Unrecovered Wireless Alarms 65
- Rogue AP and Rogue Client 66
- Clients-By Radio Type 67
- 4 Fast WLAN deployment 68
- Configuring a RADIUS policy 69
- Configuring a domain 70
- Modifying a domain 71
- Deleting a domain 71
- Configuring fit AP groups 76
- Configuring group parameters 79
- Querying fit APs in a group 81
- Adding fit APs to a group 82
- Configuring WLANs 83
- Viewing WLANs on an AC 84
- Viewing the WLAN details 85
- 1Table 4 87
- Viewing the AC list 102
- Synchronizing ACs 103
- Querying ACs 103
- Configuring a radio policy 107
- Viewing radio policy details 109
- Adding a radio policy 109
- Express method 110
- Modifying a radio policy 111
- Deleting a radio policy 114
- Configuring a service policy 121
- Adding a service policy 124
- Normal method 125
- Modifying a service policy 127
- Deleting a service policy 131
- Viewing the online clients 132
- Viewing MP policies of an AC 132
- { Traffic Statistics 134
- { Rate Statistics 134
- { Rate Details 134
- Configuring WLAN RRM 140
- Configuring 802.11 rates 145
- Managing AC groups 146
- Viewing the AC group list 147
- Viewing the AC group details 147
- Adding an AC group 148
- Modifying an AC group 148
- Deleting an AC group 149
- Adding ACs to an AC group 150
- Managing policy templates 151
- General management functions 158
- Managing groups of an AC 162
- Adding a group 163
- Modifying a group 164
- Deleting a group 164
- Managing APs in a group 165
- Querying APs 166
- Adding an AP to a group 167
- Removing an AP from a group 167
- Managing WLANs of an AC 168
- { SSID—SSID of the WLAN 169
- Adding a WLAN 170
- Modifying a WLAN 171
- Binding a WLAN to groups 171
- Deleting a WLAN 172
- Batch deleting groups 175
- Batch configuring WLANs 176
- Batch modifying WLANs 178
- Batch deleting WLANs 178
- Batch configuring radios 179
- { AP Label—Label of the AP 180
- { Radio ID—ID of the radio 180
- 8 Managing Aruba ACs 181
- Configuring an AP group 182
- Adding an AP group 183
- Binding or unbinding a WLAN 183
- Querying fit APs 185
- Configuring a WLAN 187
- Viewing the fat AP list 193
- Querying fat APs 195
- Configuring WLANs in batches 197
- Managing WLANs 206
- Synchronizing fat APs 213
- Exporting fat APs 213
- 4 Mb/s 250 218
- Traceroute 222
- Exporting all fat APs 253
- Configuring MCS 258
- Viewing the fit AP list 262
- Synchronizing fit APs 269
- Exporting all fit APs 269
- 10 Gb/s 2 273
- 100 Gb/s 0 273
- Managing fit AP templates 281
- Adding a fit AP template 283
- Importing a fit AP template 284
- Restarting a fit AP 287
- Managing engineered fit APs 298
- Querying engineered fit APs 299
- Switching fit APs 300
- 13 Managing Cisco fit APs 304
- Exporting fit APs 305
- Modifying radio parameters 307
- Viewing online clients 308
- 14 Managing Aruba fit APs 309
- Exporting all APs 312
- 15 Managing clients 313
- Customizing the client list 316
- Querying clients 316
- Exporting clients 320
- Modifying client information 320
- Locating a client 321
- Locating a client to map 321
- { Custom 324
- { Online Data Statistics 324
- { Online Data Details 325
- Viewing client roaming track 328
- Querying client information 329
- Adding client information 330
- Importing client information 330
- Deleting client information 331
- Locking clients 332
- Unlocking clients 332
- Troubleshooting 333
- Starting troubleshooting 334
- RF ping 341
- 16 Managing radios 342
- Querying radios 343
- Modifying radio settings 344
- 17 Managing WLANs 346
- Querying WLANs 347
- Modifying WLANs in batches 349
- Deleting WLANs 354
- 18 Managing AP access ports 355
- Querying fit AP access ports 357
- Managing fat AP access ports 358
- Querying fat AP access ports 360
- Real-time monitoring in WSM 379
- 21 Managing wireless views 382
- Querying location views 383
- Adding a location view 384
- Modifying a location view 385
- Deleting a location view 385
- Adding a sub-location view 386
- Deleting a sub-location view 387
- Open Web Manager 392
- Viewing a location topology 393
- { Click Browse 397
- Managing GIS view 404
- Viewing the position details 405
- Adding a position 405
- Modifying a position 406
- Deleting a position 406
- Saving the default position 406
- Wireless device topology 408
- Location view topology 413
- IDS feature overview 419
- Querying detect fit APs 423
- Exporting authorized APs 424
- Importing authorized APs 424
- { AC—Label of the AC 425
- Managing rogue APs 427
- Displaying the rogue AP list 428
- Querying rogue APs 428
- { Result—Operation result 431
- Locating a rogue AP 432
- Managing rogue clients 434
- Querying rogue clients 435
- Locating a rogue client 439
- 24 Configuring WLAN IPS 441
- WIPS networking 442
- Basic WIPS configurations 443
- Adding a trusted MAC address 445
- Querying OUIs 453
- Configuring the function set 454
- Configuring sensors 455
- Querying sensors 457
- Adding a sensor 457
- Deleting sensors 458
- Querying signature policies 469
- Adding a signature policy 469
- Modifying a signature policy 470
- Deleting signature policies 471
- Querying signature rules 473
- Adding a signature rule 474
- Modifying a signature rule 476
- Deleting signature rules 477
- Viewing the sub rule list 477
- Viewing sub rule details 478
- Querying sub rules 479
- Adding a sub rule 479
- Modifying a sub rule 480
- Deleting sub rules 480
- Detected channel list 488
- Trusted address list 490
- Querying trusted addresses 491
- Alarm-ignored address list 492
- Blocked address list 494
- Querying blocked addresses 495
- Countermeasures address list 496
- Detected APs 498
- Viewing the detected AP list 500
- Synchronizing detected APs 501
- Querying detected APs 501
- Detected client list 504
- Querying detected clients 506
- Detected SSIDs 509
- Querying detected SSIDs 510
- Security event 512
- Querying security events 513
- Deleting security events 513
- Adding a background picture 515
- Setting a scale 516
- Drawing obstacles 516
- Modifying an obstacle 517
- Deleting an obstacle 517
- Deploying virtual APs 519
- Deleting a virtual AP 520
- Deleting all virtual APs 520
- AP calculator 521
- 26 Managing RFs 522
- Setting colors 528
- Setting the color for a rate 529
- 27 Managing spectrum guard 531
- Configuring radios 533
- Locating an interference 538
- Viewing interference history 539
- Managing AP channel quality 540
- Querying AP channel quality 541
- 6. Click Close 548
- Overview 549
- Terminology 550
- Configuring a location view 551
- MU locating 552
- Managing sampling points 554
- Fast sampling 556
- Moving sampling 556
- Managing MU locating regions 557
- Locating clients 558
- Tracking a client 559
- Managing monitoring clients 565
- Saving a sampling point 568
- Sampling 568
- Locating iNode clients 569
- Tracking an iNode client 570
- X-Share locating 574
- Locating a wireless client 576
- GIS locating 578
- Locating an online client 579
- Querying energy policies 581
- Adding an energy policy 583
- Modifying an energy policy 587
- Deleting energy policies 587
- Suspending energy policies 587
- 30 Managing mesh networks 590
- Managing mesh profiles 591
- Viewing mesh profile details 593
- Adding a mesh profile 593
- Modifying a mesh profile 594
- Deleting a mesh profile 594
- Binding a mesh profile 595
- Unbinding a mesh profile 596
- Managing MP policies 597
- Viewing MP policy details 599
- Adding an MP policy 600
- Modifying an MP policy 602
- Deleting an MP policy 602
- Binding an MP policy 602
- Managing mesh interfaces 604
- Querying mesh interfaces 605
- Adding a mesh interface 606
- Deleting mesh interfaces 607
- Mesh topology 609
- Querying evaluation tasks 614
- Adding an evaluation task 616
- Modifying an evaluation task 616
- Deleting an evaluation task 617
- Resuming an evaluation task 617
- Setting global thresholds 618
- Managing evaluation reports 622
- Selecting evaluation objects 623
- { Parameter Settings 624
- Viewing an evaluation report 626
- Querying evaluated APs 630
- Querying evaluated radios 636
- Querying evaluated channels 638
- 32 Wireless service reports 640
- AP association detail report 643
- AP traffic summary report 647
- AP traffic detail report 649
- AP speed report 650
- AP offline summary report 652
- AP logoff detail report 654
- Radio error report 655
- Radio traffic report 656
- Radio speed report 657
- Radio resource usage report 658
- Rogue AP history report 659
- Rogue AP report 660
- Rogue client history report 661
- Rogue client report 662
- Client summary report 665
- Client detail report 666
- Busy AP statistics report 669
- Idle AP statistics report 670
- Worst AP statistics report 672
- AP statistics report 674
- AP statistics report fields: 675
- SSID statistics report 676
- Scheduled reports 681
- Viewing a scheduled report 682
- AC statistics report 683
- { Configure groups 718
- { Configure WLANs 718
- { Configure radios 718
- Managing fit AP groups 719
- Managing AP models 719
- Querying AP models 720
- Viewing the AP model details 721
- Adding an AP model 721
- Modifying an AP model 722
- Deleting an AP model 723
- Managing antenna models 724
- Querying antenna models 725
- Setting alarm thresholds 727
- Configuring UAM parameters 728
- Querying vendors 729
- Adding a vendor 729
- Modifying a vendor 730
- Deleting a vendor 730
- Managing endpoint types 731
- Adding an endpoint type 732
- Modify an endpoint type 732
- Managing OSs 733
- Querying OSs 734
- Adding an OS 734
- Modify an OS 734
- Deleting an OS 735
- 34 Managing fit AP groups 736
- Adding a fit AP group 737
- Modifying a fit AP group 738
- Deleting a fit AP group 738
- Managing operator privileges 740
- Configuration procedure 741
- 36 Acronyms and terms 745
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