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Figure 47
Setting service properties
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Preface
3
Obtaining documentation
5
Technical support
5
Documentation feedback
5
Contents
6
1 Overview
10
Network inspection
11
2 Quick start guide
13
Operation process
15
Common operations
17
Sorting a list
18
Adding devices
18
Filtering devices by view
19
Selecting devices
20
3 Configuring NQA
21
Querying NQA devices
22
Importing NQA devices
22
Deleting NQA devices
24
Managing NQA types
25
Viewing NQA type details
26
Adding an NQA type
26
Modifying an NQA type
26
Deleting NQA types
27
Viewing NQA type reports
27
Managing NQA levels
29
Adding an NQA level
30
Modifying an NQA level
30
Deleting NQA levels
30
Managing basic indexes
31
Viewing the basic index list
33
Managing options
34
5. Click OK
35
4 Managing NQA instances
36
Querying NQA instances
37
Viewing NQA instance details
37
Method 1
38
Method 2
38
Method 3
38
NQA instance details
38
Creating an NQA instance
39
Modifying an NQA instance
41
Managing NQA groups
42
Viewing the NQA group list
43
Querying NQA groups
43
Viewing NQA group details
43
Adding an NQA instance
43
NQA instance reports
44
Viewing NQA instance reports
45
Configuring an NQA device
47
Deleting an NQA instance
48
5 Managing KQIs
49
Viewing KQI class details
50
Viewing KQI details
50
Adding a KQI
55
Copying a KQI
57
Modifying a KQI
57
Deleting KQIs or KQI classes
57
Creating a KQI class
57
Modifying a KQI class
58
6 Managing service levels
59
Creating a service level
60
Modifying a service level
61
Deleting service levels
61
7 Managing SLAs
62
Viewing SLAs in icon view
63
Querying SLAs
64
Viewing SLA details
64
Adding an SLA
65
Configuring a KQI
67
Configuring a compound KQI
68
Setting service properties
68
Selecting a service model
69
Copying an SLA
72
Modifying an SLA
72
Deleting SLAs
72
Starting and stopping an SLA
72
Understanding SLA reports
73
Managing collection tasks
77
Querying collection tasks
78
Adding a collection task
79
Modifying a collection task
80
Deleting collection tasks
80
Fixing violating devices
81
Managing task history
82
Viewing execution results
83
Viewing inspection reports
83
Deleting task history
84
Adding a collection template
85
Testing a collection item
86
Managing collection items
87
Adding a collection item
89
Modifying a collection item
89
Configuring options
91
Deleting a single template
92
9 SHM configuration examples
93
Viewing the SLA report
101
Network requirements
101
Requirement analysis
102
Configuration procedures
102
Creating an SLA
106
10 Terminology
136
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